Frequently asked questions
I am nervous about shopping with my credit card online. How safe is it?
There is no need to be concerned about using your credit card online. It is very safe. The system we use is called PayFast. This is one of two secure online credit card platforms that have been approved by all banks. PayFast has a watertight level of security and operates behind an SSL (secure socket layer) Certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. PayFast is fully PCI-Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.
Is there any other way to make payment besides using a credit card?
The easiest and most efficient way is to pay with your credit card as your payment will reflect in our account immediately and we can process your order instantly. However, we also have an internet banking option available. This means you can pay via EFT and email proof of payment to firstname.lastname@example.org The only drawback is that we have to wait until the payment reflects and, depending on who you bank with, this can take up to 3 days and only then we will be able to fill the order
Do you deliver anywhere in South Africa?
Yes. We deliver almost anywhere in South Africa using a courier company called Skynet. Delivery is straight to your door, safe and efficient. Standard Shipping Fee of R60 is charged for your order. You can expect your order in 1 to 4 working days from day of despatch. Order Collection is possible, a list of areas are available upon checkout. Delivery only to a physical address (No P.O Boxes)
What is the delivery cost?
The standard local delivery cost within South Africa is R60.
Does it cost more to deliver if you order more or if you live far away?
The rates mentioned above are all standard rate.
How do I make a purchase?
Click on the Online Store to be taken to the easy to use shopping page.
Shop for your products and add to chart
Naturally our online shore is available 24/7 but we process orders and answer queries from Monday to Friday, 9am to 5pm (except on Public Holidays). If you are shopping in the middle of the night, your order will be processed the very next morning. Once we receive payment we dispatch your order within 24 hours. In the rare instance where we happen to be out of stock we will contact you immediately.
How do my purchases get delivered?
Our chosen courier company will deliver your order to your preferred physical address. Deliveries take place from Monday to Friday between 9am and 5pm. There are no deliveries during weekends and Public Holidays. If you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. If there is no one home when delivery takes place the courier company will phone you to make alternative arrangements.
Do I have to personally receive my order?
No, whoever is at the selected physical delivery address can sign for your order and receive it on your behalf.
How long does delivery take?
By courier - 2 to 4 working days from dispatch
What happens if my order never arrives?
Please contact us, and we will follow it up for you using the waybill number if by courier.
Is there a minimum order amount?
No, there is no minimum order, but bear in mind you pay a standard courier fee so make the most of the situation by ordering everything you need at one time.
How do I pay with SCode?
SCode allows our Clients to pay in cash because let’s face it, some customers just prefer it.
What’s more, you can use your credit, cheque or debit card with SCode. When you as customer choose to pay via SCode you are given the option to make payment in person at these participating stores all over South Africa: Checkers, Checkers Hyper, House and Home, Shoprite, Shoprite USave, OK Furniture or the South African Post Office.
SCode for Customers
With SCode you can pay for your online purchases using cash, debit or credit card at selected physical stores across South Africa.
Here’s how it works:
When you are ready to checkout and pay you will be redirected to PayFast, you will then need to enter your email address or cell phone number. Once you've done this you will choose the SCode payment option.
You will then see the selected stores where you can make payment. Click the ‘I WILL MAKE PAYMENT’ button.
You will then receive an SMS code or an email with a barcode (if you entered your email in step 1 you’ll receive an email. If you entered your mobile number you’ll receive an SMS).
Print your email or take your mobile phone with the SMS with you to your preferred store to make payment. The email and SMS code will only be valid for 7 days.
The cashier will scan or enter the 16 digit barcode number which was sent via email or SMS. You can pay with cash, debit or credit card. You will then receive a receipt for your payment and the merchant will be notified that you’ve made payment.
It couldn’t be easier and safer to pay for your online purchases in person.
What is Mobicred?
mobicred is a SIMPLE & CONVENIENT credit facility that allows you to SAFELY shop online at using the mobicred payment option. This festive season save your hard-earned bonus and rather use your mobicred account to BUY NOW with us and PAY LATER
If you are 18 years old and earn a minimum salary of R3500+ the you can apply for Revolving Credit by Mobicred
Apply by following https://www.mobicred.co.za/register?&merchantID=1963&returnUrl=https%3A%2F%2Fwww.onlinehealthstore.co.za%2Fcheckout
Q. Frequent Asked Questions?
How do I apply for a mobicred account?
You can apply directly via the mobicred website or via participating mobicred online retailers.
What do I need to ensure when applying for a mobicred account?
You need to have a valid South African ID number, be at least 18 years of age, earn a minimum monthly salary of R3500, have an existing valid bank account, a valid email address and a RICA’d mobile number.
Can my application be declined?
Yes, approval of your application is subject to mobicred’s credit risk & affordability criteria, and in accordance with the National Credit Act responsible lending principles. If, for whatever reason, your application is declined, mobicred will inform you as to the main reasons for being declined.
How do I buy with mobicred?
You can purchase at any participating online retailer that offers mobicred as a payment option. Simply select mobicred as a payment option within the checkout process.
What is the interest rate charged on my purchases?
The interest rate charged is 22,65% per annum & in accordance with the interest rate permissible by the National Credit Act.
Will interest rate fluctuations affect my repayments/current interest rate?
The interest rate on your account is an annual variable rate linked to the Repo Rate and will change in accordance with changes made by the South African Reserve Bank.
What is an initiation fee?
This is a fee for the opening & initiation of your agreement & mobicred account.
What is a monthly service fee?
This is a monthly charge for the monthly administration & maintenance of your mobicred account, including statements and all ad-hoc correspondence.
What is a late payment fee?
This is a fee that is charged to accounts which are one or more payments in arrears.
What is a debit order rejection fee?
This is a fee charged for debit orders that have been returned unsuccessful by your bank due to, for example, insufficient funds.
How do I pay my account?
Monthly instalments, as reflected in the mobicred statement, will be deducted via Debit Order.
How often will I receive my statement?
You statement will be send to you monthly via email.
What do I do if I am not receiving my statements?
Please contact mobicred via email at email@example.com or on 08600MCRED(62733) to assist you with receiving your statements.
What do I need to do if my debit order details have changed?
You may change your banking details on the mobicred web site yourself, or contact mobicred via email at firstname.lastname@example.org or on 08600MCRED(62733) to assist you.
What do I need to do if my personal & contact information has changed?
You may change your personal & contact details on the mobicred web site yourself, or contact mobicred via email at email@example.com or on 08600MCRED(62733) to assist you.